Responsible Gaming

Our Commitment to Safe Play

At citywallrochester.co.uk, we believe that gambling — including playing at crypto casinos online — should always be a form of entertainment, never a way to earn money or solve financial problems. Gambling outcomes are based on chance, and losses are a normal part of play. If gambling stops being fun, or you find yourself playing to recover losses or escape problems, it may be time to take a break or seek support. This page was last updated in 2026 and reflects guidance relevant to players in Great Britain (GB).

Age Verification — 18+ Only

Gambling is strictly for adults. In Great Britain, you must be 18 years of age or older to gamble legally. Licensed operators are required to verify your age and identity before allowing you to deposit or play. We do not promote or link to services intended for minors. If you share your device with someone under 18, consider using parental control software (such as Net Nanny or GamBlock) to block access to gambling content.

Warning Signs of Problem Gambling

Ask yourself honestly whether any of the following apply to you. If you answer "yes" to one or more, it may be time to seek help:

• Chasing losses — gambling more to try to win back money you have lost
• Hiding your gambling from family, friends, or colleagues
• Borrowing money, selling possessions, or using crypto assets you cannot afford to lose in order to gamble
• Spending more time or money on gambling than you intended
• Neglecting work, studies, relationships, or responsibilities because of gambling
• Gambling to escape stress, anxiety, depression, or other problems
• Feeling irritable, restless, or guilty when you try to cut down or stop
• Lying about how much you gamble or how much you have lost
• Repeatedly trying and failing to reduce or stop gambling

Self-Help Tools

Licensed operators in Great Britain are required to offer tools that help you stay in control. We strongly encourage you to use them:

• Deposit limits: Set a daily, weekly, or monthly cap on how much you can deposit.
• Loss limits: Restrict the total amount you can lose within a set period.
• Wagering/session limits: Control how much you stake or how long you play.
• Reality checks: Enable on-screen reminders showing how long you have been playing and how much you have spent.
• Time-outs: Take a short break from gambling, from 24 hours up to several weeks.
• Self-exclusion: Block yourself from gambling sites for an extended period. In Great Britain, you can register with GamStop to self-exclude from all UK-licensed online gambling operators at once, free of charge.

Important: Never gamble with money you need for essentials such as rent, bills, or food — and never gamble with borrowed funds or crypto you cannot afford to lose.

Support Organizations

If you or someone you know is struggling with gambling, free and confidential help is available:

United Kingdom (Great Britain)

• GamCare — Free support, advice, and counselling, including the National Gambling Helpline (0808 8020 133, available 24/7). www.gamcare.org.uk
• GamStop — Free national self-exclusion scheme for all UK-licensed online gambling sites. www.gamstop.co.uk
• Gamblers Anonymous UK — Peer support meetings across the country. www.gamblersanonymous.org.uk
• BeGambleAware — Information, advice, and signposting to treatment. www.begambleaware.org

International Resources

• Australia: Gambling Help Online — www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council — www.responsiblegambling.org
• United States: National Council on Problem Gambling — www.ncpgambling.org (Helpline: 1-800-522-4700)
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) — www.check-dein-spiel.de

Take Action Today

If gambling is no longer fun, or you recognise any of the warning signs above, please reach out for help — it is free, confidential, and non-judgmental. Talking to someone is a sign of strength, not weakness. Contact GamCare or call the National Gambling Helpline on 0808 8020 133 today. You are not alone, and support is always available.

Remember: when the fun stops, stop.